Happy Skin Return Policy

 

Happy Skin offers the highest quality products at the best prices. All items sold go through quality control procedures as we inspect and pack all orders with care, so all sales are considered final.

 

However, if you experience any of the following:

  • Missing items

  • Damaged items

  • Incomplete order

We will gladly replace them.

 

Here’s what to do for purchases from Happy Skin’s official stores on Lazada, Shopee, BeautyMNL, Zalora and www.happyskincosmetics.com:

 

  • If within 7 days of receipt of item/s, visit the e-commerce site where you purchased your item/s and follow the return/refund procedures of the platform and include the following:

○      Order number

○      Nature of concern

○      Picture or video of your purchase as proof (unpacking videos are highly encouraged)

○      Time and date the order was received

 

  • If more than 7 days from receipt of item/s, kindly message us via the e-commerce chat support with the following:

○      Order number

○      Full Name, Contact No, Address

○      Nature of concern

○      Picture or video of your purchase as proof (unpacking videos are highly encouraged)

○      Time and date the order was received

 

Once the concern has been submitted, the issue will be subject to investigation which usually takes 3 business days.

 

Some things to remember:

  • Proof of concern in the form of photos or videos are required. Claims without proof are void of warranty.

  • Opened and used products are no longer eligible for return or replacement. In case of damaged item/s, product/s must be returned in the condition they were received and in original packaging.

  • In case the replacement of a missing/damaged item is unavailable, the customer will be given a voucher which may be used on a different item. Any adjustments on the price will be calculated accordingly.

  • Official business hours are from 8:00 AM - 4:00 PM on Mondays to Fridays, excluding holidays.

E-Commerce Contact Information:

 

Happy Skin Official Website: shop@happyskincosmetics.com

 

Lazada & Shopee: inquiry@easycommerce.ph

 

Zalora: customer@ph.zalora.com

 

BeautyMNL: sos@beautymnl.com


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