FREQUENTLY ASKED QUESTIONS

How to Buy

1.  Choose over a category at our navigation bar located at the top of our page. A drop down menu will appear. Please click on which sub-category you are interested in browsing.

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2.  You can now start shopping by browsing through the catalog you’ve chosen. Click on the item you want to purchase. If you’re decided on what item you will purchase, you can click “ADD TO SHOPPING BAG” directly. 

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3. Click the image for a larger photo view. For orders with different shades, kindly select a shade. Once all is complete, click on “Buy Me!” And click “Shipping Rates” if you want to know the rates.

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4. By clicking “Buy Me!” this pop up will appear confirming your product is successfully added to your shopping cart. Click “Proceed to checkout”.

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5. Under SUMMARY, you can change the quantity of your item. Click “Proceed to checkout”

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6. Under SIGN IN, fill up any of the two. “Create An Account” if you are not yet registered. “Already Registered?” if you have already an account.

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7. Under “ADDRESS” is the confirmation of your Delivery and Billing address. If you want to deliver into different address click “Add a new address”. If you have any instructions, write it on the textbox. Click “Proceed to checkout”.

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8. Under SHIPPING, click the checkbox of “I agree to the terms of service and will adhere to them unconditionally.” Click “Proceed to checkout”.

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9. Under PAYMENT, select your preferred payment method that you will use. There are different payment methods including Cash on Delivery, PayMaya, DragonPay, and SmartHub.

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10. Once done, this will appear and you will receive an email confirmation from us. Thank You for shopping with us!

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Payment Instructions

1. How to Pay via Cash on Delivery

1. Select Cash on Delivery on the payment options. Please make sure the delivery address is within the serviceable area. Cash on Delivery is within Metro Manila only.

Order Confirmation - Cash on Delivery

 

2. You will be directed to Order Summary page. Please check the important note below. If you are done, click “Confirm my order”.

 

3. This is a confirmation that your order is now complete. Please check the invoice on your email.

 

2. How to Pay via PayMaya (All Visa/Mastercard Credit and Debit Cards)

1. Select PayMaya on the payment options. Selecting PayMaya will automatically direct you to the PayMaya Checkout page.

 

2. Check if amount indicated is correct, and then enter your card details. Click to confirm the payment.

Order Confirmation - PayMaya

 

3. Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to site.

 

4. Check your email for your PayMaya receipt and invoice. There is no need to email it to us as we automatically receive PayMaya notifications once a payment has been made to our account.

3. How to Pay via DragonPay

DragonPay allows you to pay through the following:

i. Major Banks (BDO, BPI, Chinabank, Metrobank, RCBC, Unionbank, UCPB and Landbank) - online and over the counter payments.

ii. SM Bills Payment Center

iii. Robinsons Business Center

iv. LBC

v. Bayad Center

vi. M Lhuillier

vii. GCash

 

1. Select DragonPay on the payment options.

 

2. Click “I confirm my order” for order confirmation.

Confirming Order - DragonPay

 

3. You will be directed to the DragonPay page. Select your preferred fund source from the drop-down menu.

 

4. Take note of the DragonPay generated reference number. Input your email address to receive payment instructions or simply click on the link provided. Please note instructions for each Fund Source may differ depending on the bank policy.

Email Input - DragonPay

5. Check your email for the selected fund source-specific instructions and complete your payment accordingly. Please make sure all steps have been followed, otherwise, payment may be rendered invalid.

Fund Source-Specific Instructions - DragonPay

6. Pay on your selected bank. Please make sure to take note the Bank, DragonPay Reference number, Account Number, Account Name and Amount. When deposit is completed, go to the provided link from the instruction, and fill up the details within the same day to validate. 

Reference Number - DragonPay

7. Once your payment has been confirmed, you will receive payment confirmation from Dragonpay. This can take up to 24 hours. There is no need to email it to us as we automatically receive Dragonpay notifications once a payment has been successfully confirmed to our account.

Order Confirmation - DragonPay

 

All pages that require you to enter your personal information or payment details on our site are secure, using 128-bit SSL encryption.

  

Shipping Information

1. When will my orders be processed?

For Cash on Delivery, order will be processed as soon as the order has been placed.

For Credit and Debit cards, we will process your order once payment has been confirmed.

For DragonPay, we will process your order once we receive the payment confirmation.

 

2. How do you ship your orders?

The shipping courier will depend on where the order will be sent to.

a. Metro Manila deliveries – Black Arrow Express and private couriers

b. Provincial – LBC

 

3. What are your shipping rates?

a. Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.

b. Standard delivery time

AreaEstimated Delivery Time

Metro Manila<

/td>

1-5 business days

Provincial

3-7 business days<

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Estimate delivery times are to be used as a guide only and commence from the date of dispatch.

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

 

4. How do I track my order?

For Metro Manila:

We will send you the tracking number as soon as it's available, you can track your delivery on this site: https://locator.blackarrow.express/

For private couriers, we are unable to send you the tracking number at this time.

 

For Provincial:

Go to http://www.lbcexpress.com/ and put in the tracking number, click “Trace”.

  

Payment & Website Security

1. How secure is the Happy Skin website?

HAPPY SKIN is secured by SSL Encryption. This ensures that the data that is passed from the buyer to Happy Skin is safe and secure. Furthermore, Happy Skin checks and validates transactions to ensure that the buyer and the credit card owner is one and the same person.

2. Which payment methods does Happy Skin accept?

Happy Skin accepts payments via Direct Bank Deposit, Paypal and major Credit Cards like Visa, American Express, Mastercard and others.

3. What happens if I choose Direct Bank Deposit, Bancnet Online Website or ATM Transfer as my mode of payment?

Once you check out and select Direct Bank Deposit, Bancnet Online Website or ATM Transfer as your mode of payment, the items that you ordered will be reserved for you for 24 hours. This means that you have 24 hours to transfer the payment and complete the transaction. If you need more time, please just let us know by emailing us at shop@happyskincosmetics.com and we will gladly extend it for you.

4. What do I do if I forgot my password?

If you forgot your password, just click on the forgot password link in the login page and follow the instructions. You can also email us at shop@happyskincosmetics.com and we will assist you.


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